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To systematically review weekly operational activities, track key metrics, identify bottlenecks, and ensure tasks are aligned with company goals.
This SOP applies to all operations team members and covers:
| Role | Responsibility |
|---|---|
| Operations VA | Collect data, prepare dashboard, highlight issues |
| Team Lead / Manager | Review metrics, approve recommendations, assign next-week priorities |
| CRM Administrator | Ensure all client/project updates are logged accurately |