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Purpose

To ensure all client deliverables, internal tasks, and operational processes meet the defined quality standards before submission or execution. This SOP minimizes errors, maintains consistency, and enhances client satisfaction.

Scope

This SOP applies to:

• Client deliverables (reports, spreadsheets, proposals, invoices)
• Internal documentation (SOPs, workflow trackers, CRM data entry)
• Customer service communications (emails, messages, tickets)

QA Review Responsibilities

QA Reviewer

• Checks deliverables against defined quality standards
• Provides feedback or approval
• Ensures timely escalation of errors

Task Owner

• Corrects issues highlighted by QA
• Implements feedback in future tasks

Operations Manager / Supervisor (Optional)